Refund and Returns Policy

Last updated: May 27, 2024

At Kaufmann, operating at pajuk.top, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy, we offer a straightforward refund and returns policy.

1. 30-Day Return Window

You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with all original tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

2. Eligibility for Returns

  • Condition: Items must be returned in their original, unused, and unworn condition. This includes all tags, labels, and hygiene seals still intact.
  • Packaging: Items must be returned in their original packaging.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.
  • Non-Returnable Items: Certain types of items cannot be returned, such as personalized products, perishable goods, or health and personal care items (unless defective). Please contact us if you have questions or concerns about your specific item.

3. How to Start a Return

To start a return, please follow these steps:

  1. Contact Us: Send an email to [email protected] or call us at 320-965-3565. Please include your order number, the item(s) you wish to return, and the reason for the return.
  2. Receive Instructions: Our customer service team will review your request and provide you with return instructions, including the return shipping address. Please do not send your item back to us without first requesting a return.
  3. Ship Your Item: Carefully package the item(s) to prevent damage during transit. You will be responsible for paying your own shipping costs for returning your item unless the item is defective or incorrect. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items, as we cannot guarantee that we will receive your returned item.

4. Return Shipping

Unless the return is due to an error on our part (e.g., defective or incorrect item), the customer is responsible for all return shipping costs. In cases of defective or incorrect items, Kaufmann will provide a prepaid return label or reimburse return shipping costs.

5. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Refund Processing Times:

  • We aim to process all refunds within 5-7 business days after receiving and inspecting the returned item.
  • Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Damaged or Incorrect Items

Please inspect your order upon reception and contact us immediately at [email protected] or 320-965-3565 if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right by offering a replacement or a full refund, including return shipping costs if applicable.

8. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us: